Tell us how the conversation should go. Our team designs, builds and publishes a step-by-step WhatsApp journey — connected to your systems, AI and your agents — running on your own WhatsApp Business number.
You describe the journey. We build it, test it with you and publish it on your number — setup quoted per project.
The customer picks from a menu. The AI assistant answers in a loop, the customer can ask for a person at any time, and every path ends with a clear message.
Sample flow, simplified for illustration. Your flow is designed around your own menu, systems and teams.
Every flow is built from these steps, arranged around your process.
The flow starts when a customer sends a message to your WhatsApp Business number.
A new order, registration or appointment in your system starts the flow — through an API integration we set up.
Runs for an audience group on a schedule you choose — e.g. monthly reminders or renewal notices.
One flow hands over to another, so common steps are built once and reused.
ℹ Messages that start a conversation with a customer use WhatsApp-approved templates, sent to customers who have opted in.
You focus on the business process — our team handles the build.
Share the steps, menus and messages you want, and which of your systems or teams the flow should connect to.
We confirm the scope and send a quotation for the setup, based on the steps, integrations and AI needed.
Our team builds the flow on a visual canvas, including your wording, branches, AI steps and system connections.
We test every path with you — replies, no-replies, errors and agent transfers — before anything reaches customers.
The flow is published on your WhatsApp Business number and runs 24/7.
Changes are prepared as a draft while the live version keeps running. Every publish gets a version number, so an earlier version can be restored.
Collect details step by step, check them against your system and confirm — all inside WhatsApp.
Check whether a customer is new, existing or a member, and route each case differently.
The customer sends an order number, the flow checks your system and replies with the live status.
Guide customers through service, date and time choices, check availability in your system and confirm.
An AI assistant answers first; the customer can ask for Sales or Support at any time.
Transfer to agents during working hours, and send an after-hours message or AI assistant at other times.
Renewal, payment or appointment reminders to an audience group, using approved templates.
Ask a few quick questions with tap-to-answer buttons after a purchase or service.
Chain messages, waits, checks and handovers into the exact process your business needs.
One-time charge for designing, building and testing your flow — based on the number of steps, system integrations and AI steps.
Messages sent by the flow are charged per WhatsApp message at your usual rates. Messages your customers send you are billed once per 24-hour session.
Tell us what you need to change — we’ll advise whether it needs a new quotation.
Both run on your WhatsApp Business API number with iSMS.
Tell us the steps — we’ll send a quotation and build it on your WhatsApp Business number. No WhatsApp Business API number yet? We’ll help you get one first.